Please complete the following information to register.
Please fill out the following information to register your Phoenician Grinder for our limited-lifetime guarantee. Terms of our limited-lifetime warranty are stated below. The serial number can be found engraved on the bottom of the grinder.
Phoenician Engineering wants our customers to know that we confidently stand behind all the products we manufacture with a limited-lifetime warranty. Please read the disclaimer information below BEFORE making a claim to ensure it is valid.
The warranty does not cover surface finish scratches, dents, chipped magnets, squeaky components, stripped screws, damaged screens, torn screens or general wear as a result of use. The warranty does not cover any lost or stolen products. The warranty does not cover any products that were damaged by improper cleaning. (For more information see “Cleaning Process” below.) We do not warranty any “Elite Series” or custom labeled Phoenician products.
Specifically, the limited-lifetime warranty covers functional aspects of the grinder components, which include: the grinder teeth, the lock notch couplings and the screen brace. If any of these components exhibit damage that hinder normal operation we will be happy to send a replacement.
Make a Claim
To make a warranty claim, please Click Here to Email Customer Service. Please make sure to include the serial number of the grinder and attach pictures of the damaged components along with a picture of the bottom with the serial number. All pictures must be clearly visible and sent as attachments.
After prolonged use Phoenician products may need to be cleaned from time to time; please follow the directions below:
Soak your Phoenician product in 90-99% isopropyl alcohol ONLY. Let sit for at least 12 hours. After removing, wash the product thoroughly with hot water and soap. If needed you can use a toothbrush or Q-tips to assist in the removal of residue and buildup. You can repeat this process as many times as necessary.
DO NOT USE glass cleaners such as 420 Formula® or 710 Formula®. These products may contain de-natured alcohol and other chemicals that can strip the anodize coating.
DO NOT boil your grinder in water. Any damage caused by improper cleaning will not be warrantied.
Phoenician Engineering thanks you for being a valued customer.