Please fill out the following information to register your Phoenician Grinder for our lifetime guarantee. Terms of our lifetime warranty are stated below the form. Your serial number can be found engraved on the bottom of your grinder.
Phoenician Engineering wants its customers to know that we confidently stand behind all the products we manufacture with a limited lifetime warranty. Please read the disclaimer information below BEFORE making a claim to ensure it is valid.
We do not warranty surface finish scratches, dents, chipped magnets, squeaky components, stripped screws, damaged screens or general wear as a result of use. We do not warranty any lost or stolen products. We do not warranty any products that were damaged by improper cleaning. (For more information see “Cleaning Process” below.) We do not warranty any “Elite Series” or custom labeled Phoenician products.
Specifically the limited lifetime warranty covers functional aspects of the grinder components, which are as follows: the grinders teeth, the lock notch couplings and the screen brace.
In order to make a warranty claim, please Click Here to Email Customer Service. Make sure to include the serial number of your grinder and attach pictures of the damage. If any of the functional aspects of the grinder are damaged we will promptly send you a new replacement.
After prolonged use your Phoenician products may need to be cleaned from time to time; please follow the directions below:
Soak your Phoenician product in 90% isopropyl alcohol ONLY. Let it sit for at least 12 hours. After removing, wash the product thoroughly with hot water and soap. If needed you can use a toothbrush or Q-tips to assist in the removal of residue and buildup. You can repeat this process as many times as necessary.
DO NOT USE glass cleaners such as 420 Formula® or 710 Formula®. These products contain de-natured alcohol and other chemicals that can strip the anodize coating.
DO NOT boil your grinder in water. Any damage caused by improper cleaning will not be warrantied.
Phoenician Engineering thanks you for being a valued customer.